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Evidence Guide: FNSORG603 - Establish and prepare operational guidelines in a financial services organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSORG603 - Establish and prepare operational guidelines in a financial services organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Establish scope of organisation

  1. Determine and document scope of organisation, including any service specialisations and restrictions, in operational guidelines
  2. Identify and document key external relationships and intended client groups in operational guidelines
Determine and document scope of organisation, including any service specialisations and restrictions, in operational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document key external relationships and intended client groups in operational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify legislation, regulations and codes of practice relevant to organisation

  1. Match scope of organisation to legislation and regulations, and identify and document compliance issues and procedures
  2. Match scope of organisation to industry codes of practice, and incorporate compliance issues and procedures into operational guidelines
  3. Establish ethical procedures and standards for organisation, and incorporate them into guidelines
Match scope of organisation to legislation and regulations, and identify and document compliance issues and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match scope of organisation to industry codes of practice, and incorporate compliance issues and procedures into operational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish ethical procedures and standards for organisation, and incorporate them into guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish strategies for delivery of services

  1. Establish key positions, personnel, job descriptions and authorities for organisation and document them in operational guidelines
  2. Establish and document administrative procedures, including information flow requirements, in operational guidelines
  3. Identify and incorporate internal and external resources available to assist in delivery of services to clients into operational guidelines
Establish key positions, personnel, job descriptions and authorities for organisation and document them in operational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and document administrative procedures, including information flow requirements, in operational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and incorporate internal and external resources available to assist in delivery of services to clients into operational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for distribution of information on operational guidelines

  1. Establish mechanisms for distributing updates and amendments, and opportunities for feedback and interpretation requests
  2. Distribute operational guidelines to all relevant staff, including briefings for new staff as part of induction procedures
  3. Communicate relevant sections of guidelines to clients, including client rights, performance standards and complaint procedures, and display information where appropriate
Establish mechanisms for distributing updates and amendments, and opportunities for feedback and interpretation requests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute operational guidelines to all relevant staff, including briefings for new staff as part of induction procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate relevant sections of guidelines to clients, including client rights, performance standards and complaint procedures, and display information where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and monitor operational guidelines

  1. Establish client service to meet requirements in operational guidelines
  2. Establish reporting and monitoring procedures for range of services including research, client service, transactions, collection and processing of payments and receipts, legislative and regulatory reporting requirements, ongoing services, and professional and ethical practices
  3. Identify breaches in operational guidelines and take appropriate actions
Establish client service to meet requirements in operational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish reporting and monitoring procedures for range of services including research, client service, transactions, collection and processing of payments and receipts, legislative and regulatory reporting requirements, ongoing services, and professional and ethical practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify breaches in operational guidelines and take appropriate actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish scope of organisation

1.1 Determine and document scope of organisation, including any service specialisations and restrictions, in operational guidelines

1.2 Identify and document key external relationships and intended client groups in operational guidelines

2. Identify legislation, regulations and codes of practice relevant to organisation

2.1 Match scope of organisation to legislation and regulations, and identify and document compliance issues and procedures

2.2 Match scope of organisation to industry codes of practice, and incorporate compliance issues and procedures into operational guidelines

2.3 Establish ethical procedures and standards for organisation, and incorporate them into guidelines

3. Establish strategies for delivery of services

3.1 Establish key positions, personnel, job descriptions and authorities for organisation and document them in operational guidelines

3.2 Establish and document administrative procedures, including information flow requirements, in operational guidelines

3.3 Identify and incorporate internal and external resources available to assist in delivery of services to clients into operational guidelines

4. Arrange for distribution of information on operational guidelines

4.1 Establish mechanisms for distributing updates and amendments, and opportunities for feedback and interpretation requests

4.2 Distribute operational guidelines to all relevant staff, including briefings for new staff as part of induction procedures

4.3 Communicate relevant sections of guidelines to clients, including client rights, performance standards and complaint procedures, and display information where appropriate

5. Implement and monitor operational guidelines

5.1 Establish client service to meet requirements in operational guidelines

5.2 Establish reporting and monitoring procedures for range of services including research, client service, transactions, collection and processing of payments and receipts, legislative and regulatory reporting requirements, ongoing services, and professional and ethical practices

5.3 Identify breaches in operational guidelines and take appropriate actions

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish scope of organisation

1.1 Determine and document scope of organisation, including any service specialisations and restrictions, in operational guidelines

1.2 Identify and document key external relationships and intended client groups in operational guidelines

2. Identify legislation, regulations and codes of practice relevant to organisation

2.1 Match scope of organisation to legislation and regulations, and identify and document compliance issues and procedures

2.2 Match scope of organisation to industry codes of practice, and incorporate compliance issues and procedures into operational guidelines

2.3 Establish ethical procedures and standards for organisation, and incorporate them into guidelines

3. Establish strategies for delivery of services

3.1 Establish key positions, personnel, job descriptions and authorities for organisation and document them in operational guidelines

3.2 Establish and document administrative procedures, including information flow requirements, in operational guidelines

3.3 Identify and incorporate internal and external resources available to assist in delivery of services to clients into operational guidelines

4. Arrange for distribution of information on operational guidelines

4.1 Establish mechanisms for distributing updates and amendments, and opportunities for feedback and interpretation requests

4.2 Distribute operational guidelines to all relevant staff, including briefings for new staff as part of induction procedures

4.3 Communicate relevant sections of guidelines to clients, including client rights, performance standards and complaint procedures, and display information where appropriate

5. Implement and monitor operational guidelines

5.1 Establish client service to meet requirements in operational guidelines

5.2 Establish reporting and monitoring procedures for range of services including research, client service, transactions, collection and processing of payments and receipts, legislative and regulatory reporting requirements, ongoing services, and professional and ethical practices

5.3 Identify breaches in operational guidelines and take appropriate actions

Evidence of the ability to:

incorporate key requirements of relevant legislation and regulations in operational guidelines

distribute information on operational guidelines

establish strategies for delivery of services

monitor and review operational guidelines, and address factors which may affect client service performance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the compliance requirements of:

administrative processes and systems

marketing and advertising techniques and tools

outline key features of information and documentation systems and processes

explain the requirements of office IT systems and software in financial services

outline relevant organisational financial services industry products

explain the requirements of human resource procedures

identify and explain the intention of relevant legislation, regulations and codes of practice.